The Benefits of My Account: A One-Stop Shop Solution

Managing your workplace refreshments and equipment has never been easier. With Liquidline’s My Account, you can simplify every step of the process, from placing orders and tracking deliveries to managing equipment and setting up repeat subscriptions. Designed to streamline your experience, My Account is your friendly, intuitive one-stop shop for everything Liquidline.

Below, we’ll take a look at the key features that make My Account an essential tool for any workplace.

Easy Ordering with Card Payments

Enjoy a faster, simpler checkout experience with our easy card payment option. Whether you’re ordering coffee beans, cleaning supplies or paper cups, you can now pay directly with a debit or credit card. No invoice chasing, just a smooth transaction and the ability to save card details for even quicker future checkouts.

Review Past Orders

My Account allows you to view your past Liquidline orders, whether made online, over the phone or via email. If you ever need information on your past orders for expenses, to find out what products you’ve previously stocked, or to check your deliveries are correct, then your order history is just a click away. You can also re-order items at the click of a button!

Create and Shop Your Favourites

Also referred to as mains-fed dispensers, plumbed-in systems connect directly to your water supply. These machines offer a reliable, high-capacity solution for busy office environments. They’re incredibly cost-effective in the long run and eliminate the need for storage for bulky bottled water or heavy deliveries.

Track Your Orders with Ease

Wondering when your next delivery will arrive? Just head to the My Orders section in My Account to see real-time tracking and estimated delivery times. Staying on top of your stock has never been simpler.

Multiple Account Login

Simplify operations across all your locations in a central place. Add or remove users, assign site-specific permissions, and switch between accounts effortlessly. Perfect for multi-site businesses in sectors like automotive, care, and corporate offices.

For organisations with several branches or offices, My Account offers full visibility across each site. Sub-accounts allow each location to manage its setup, while head office can oversee and standardise offerings, manage costs, and ensure brand consistency.

Full Equipment Management

View and manage your workplace equipment, all in one place. Check serial numbers, monitor location data, and keep tabs on your coffee machines, water dispensers, juice machines, and vending units.

Report Faults

Should you experience any problems with your equipment, you can report a fault with the click of a button via My Account. Simply select the machine that is experiencing issues from the Equipment page, then fill in a few simple details. Once submitted, this information will automatically feed through to our Technical Support team, improving response and resolution times.

Track and Monitor Service Calls

Keep an eye on all service activity, from faults reported to engineer visits. See when an issue was logged, the status of your service call, and even view appointment windows for upcoming visits. If the issue can be resolved over the phone first, that will be scheduled and visible to you too.

Book Routine Maintenance

Stay compliant and fully functional with routine maintenance bookings. You can also schedule PSSR (Pressure System Safety Regulation) tests directly through My Account. These essential inspections ensure your equipment remains safe and up to spec. Our expert engineers can perform these services for both Liquidline and third-party machines, with a full IOSH-certified inspection report provided.

Shop the Latest Promotions

Get inspired with seasonal drink ideas and promotional products. Whether it’s a pumpkin spice treat for autumn or a honeycomb iced latte for summer, our coffee specialists curate fresh, delicious drinks each season to help your team stay energised and your menu stay relevant.

Automate Your Ordering Process

The subscriptions feature lets you automate your consumables orders. Set up recurring deliveries of your must-haves like coffee, tea, sugar, or disposable cups. You can customise frequency and quantities to suit your needs, and edit at any time.

Why Set Up a Subscription?

• Save time with automatic, repeat deliveries.
• Avoid running out of essential supplies.
• Control costs with predictable spend.

Never worry about running out again. Keep your workplace stocked and stress-free with subscriptions you can trust.

Still Not Registered on My Account?

Unlock smarter, smoother workplace refreshment management. Register for My Account today by contacting our Customer Service team at [email protected] or by calling 0800 849 9110. With everything just a few clicks away, there’s never been a better time to join.